Terms of service

Olivia Paige is the brand name of Olivia Paige. These Terms and Conditions govern the access and use of the website www.oliviapaige.com (hereinafter referred to as the “Website”), operated by Olivia Paige, with its registered office at 12 Cheung Yue St, Lai Chi Kok, Hong Kong. These Terms also apply to all products and services offered through the Website.

By accessing the Website or using any of our services, you agree to be legally bound by these Terms.

Company name: Olivia Paige
Address: 12 Cheung Yue St, Lai Chi Kok, Hong Kong
Email: support@oliviapaige.com

Discover @wearoliviapaige and express your style effortlessly.

No registration is required to browse the Website. However, to purchase products or access certain features, you may be asked to create an account and accept these Terms.

Olivia Paige offers fashion products through the Website. These Terms define the rights and responsibilities between Olivia Paige and its customers.

If you do not agree with these Terms, please refrain from using our Website or any related services.

This Website is operated by Olivia Paige. The terms “we,” “us,” and “our” refer to Olivia Paige.

Any future features, services, or updates introduced on the Website will also be governed by these Terms. The most recent version will always be published on this page. Olivia Paige reserves the right to revise these Terms at any time, and changes take effect upon publication.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform used to operate our business.

SECTION 1 – ONLINE STORE CONDITIONS
By accepting these Terms, you confirm that you are of legal age to enter into binding agreements in your country of residence, or that you have consent from a parent or guardian.

Unauthorized or illegal use of the Website, including infringement of copyright laws, is strictly prohibited. The distribution of viruses, malware, or any harmful code is not permitted. Violations may lead to immediate suspension or termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to deny service to anyone at any time for any reason.
You understand that information (excluding payment data) may be transferred unencrypted across various networks and adapted to meet technical requirements. Payment information is always transmitted securely using encryption.
You agree not to reproduce, duplicate, resell, or exploit any portion of the Website, its services, or materials without express written permission from us. Section headings are for convenience and do not affect interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS
We do not warrant that all content on the Website is accurate, complete, or current. The material provided is for general informational purposes only and should not replace professional or personal advice.
Some information may become outdated. We reserve the right to update or modify content at any time but have no obligation to do so. It is your responsibility to monitor the Website for updates.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES
Prices for our products may change without prior notice. We reserve the right to modify or discontinue products, services, or any part of the Website at any time. We are not liable for any modifications, suspensions, or discontinuations.

SECTION 5 – PRODUCT INFORMATION
Some products are available exclusively online through the Website and may have limited quantities. Returns and exchanges are governed by our Return & Refund Policy.
We make every effort to display our products accurately; however, colors may vary slightly depending on your device.
We reserve the right to limit product sales to specific regions or individuals. All offers are void where prohibited by law.
We do not guarantee that any product will meet your individual expectations or that all defects will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We reserve the right to refuse or cancel any order at our discretion. Quantity limits per customer or household may apply, and affected customers will be notified.
You agree to provide complete, accurate, and current billing and contact information.
For details on returns and refunds, please refer to Section 20 of these Terms.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may provide access to tools or services operated by third parties, over which we have no control.
You acknowledge that such tools are provided “as is” without warranties or guarantees. Your use of these tools is at your own risk.
Before using third-party services, you should review their respective terms and policies. Future tools or integrations added to the Website will also be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Website may include third-party materials or links for informational purposes.
We do not assume responsibility for third-party websites, content, or products.
You are encouraged to review the privacy policies and terms of any external websites before interacting with them. Complaints regarding third-party products should be directed to the relevant provider.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
By submitting any content (such as reviews or suggestions), you grant us the right to use, reproduce, modify, or distribute it in any format.
We are under no obligation to maintain submissions as confidential, provide compensation, or issue a response.
We may remove any material deemed inappropriate, offensive, or unlawful.
You represent that your contributions do not infringe the rights of third parties, contain harmful code, or include false or misleading information.
You are solely responsible for your submitted content, and we disclaim liability for user-generated or third-party materials.

SECTION 10 – PERSONAL INFORMATION
All personal information you share with us is handled in accordance with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our Website may contain errors, omissions, or inaccuracies related to product descriptions, pricing, promotions, or availability.
We reserve the right to correct any errors, update information, or cancel orders at any time without notice, including after an order has been submitted.
We are not obligated to revise information except where required by law.

SECTION 12 – UNACCEPTABLE USES
You agree not to use the Website or its content:
(a) for any unlawful purpose;
(b) to violate regulations or encourage illegal conduct;
(c) to infringe on intellectual property rights;
(d) to harass, defame, or discriminate against others;
(e) to submit false or misleading information;
(f) to upload malware or harmful code;
(g) to collect or track personal data unlawfully;
(h) for spam, phishing, or scraping;
(i) for obscene, immoral, or offensive purposes;
(j) to bypass or disable security features.

Violations may result in immediate suspension or termination of access.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not guarantee that our Website or services will be uninterrupted, error-free, or secure.
All use of the Website is at your own risk. All products and services are provided “as is” and “as available,” without warranties of any kind.
Olivia Paige, its employees, partners, or affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages, including but not limited to lost profits, data loss, or other damages arising from the use of our services.

SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Olivia Paige, its affiliates, employees, and agents from any claims, losses, or expenses (including legal fees) resulting from your breach of these Terms or violation of applicable laws.

SECTION 15 – SEVERABILITY
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 16 – TERMINATION
You may terminate your use of the Website at any time. We may also terminate this agreement immediately if you breach any part of these Terms.
Any obligations or liabilities incurred before termination shall survive.

SECTION 17 – COMPLETE AGREEMENT
These Terms, along with any referenced policies, form the entire agreement between you and Olivia Paige and supersede all prior agreements or understandings.

SECTION 18 – GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of the United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE
The most recent version of these Terms is always available on this page. Olivia Paige reserves the right to modify these Terms at any time by publishing updates on the Website. Continued use of the Website constitutes acceptance of the revised Terms.

SECTION 20 – RETURNS AND REFUNDS

We want you to love your Olivia Paige purchase. But if it’s not quite right, our return process is simple and stress-free.

You have 60 days from the day your order is delivered to request a return. To be eligible, items must be unused, in their original condition, and sent back with all packaging included. We never charge restocking fees—what you see is what you get, right down to our return policy.

To start a return, contact us at support@oliviapaige.com with your order number, and our team will guide you through the process. Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method to ensure the package reaches us safely.

If you’d like to exchange an item, just let us know when you contact us and we’ll help you find the right option.

Once we’ve received and inspected your return, we’ll refund your original payment method within 7 business days. Please note that your bank or payment provider may need a few extra days to complete the transfer.

Still have questions? Reach out anytime at support@oliviapaige.com. We're here to ensure your Olivia Paige experience is nothing short of amazing.

SECTION 21 – CONTACT INFORMATION
For questions, feedback, or support, please contact us:

Company name: Olivia Paige
Address: 12 Cheung Yue St, Lai Chi Kok, Hong Kong
Email: support@oliviapaige.com

Discover @wearoliviapaige and express your style effortlessly.

Thank you for choosing Olivia Paige, where style, creativity, and self-expression come together.